Refund policy

Every order is printed to your specifications, so we take care to get it right the first time. This policy explains what happens if something goes wrong.

Proofs and artwork approval: We send you a proof before anything is printed. Please check spelling, contact details, layout, size and colours carefully. Once you approve your proof, we print exactly what has been approved, and we can't accept responsibility for errors in approved artwork. Colours may vary slightly between screen and print.

Change of mind: Because our products are custom made, we can't offer refunds or returns for change of mind, including if the wrong size, quantity or finish was ordered.

Cancellations: You can cancel your order at no cost before you approve your proof. Once your proof is approved and production has started, we may not be able to cancel, or a charge may apply for work already completed.

Faulty, damaged or incorrect orders: If your order arrives damaged, has a printing fault, or doesn't match your approved proof, please contact us within 7 working days of delivery with your order number and photos of the problem. We will reprint or replace the affected items, or refund you if a replacement isn't possible.

Refunds: Approved refunds are made to your original payment method within 7 working days.

Your rights: Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Contact: sales@magnetsandprint.co.nz or 0800 42 44 42.